AFTER-SALES SUPPORT

On the Olink hardware products a 12 months warranty is applicable. For extended warranty plans, please consult your Olink sales representative.

If you face any problems with our product, please contact us by mail with full description of the problem, application environment, serial number and model number of the device. We will contact you how to proceed in this matter.

Pls refer to Olink Guarantee&Service.pdf of general terms.

RMA (Return Materials Authorization)

Whilst Olink takes all reasonable care to ensure that products supplied are fault free, occasionally problems do occur and that applies to you, please contact your Olink sales representative.

Note1: The Return Policy below applies to Olink General Purchase customers. If you have a question about the RMA Policy that applies to you, please contact your Olink sales representative.

Note2: An RMA number must be obtained from our staff prior to returning any products. Any RMA Returned without an RMA number will be rejected by our shipping department. All RMA numbers are valid for 30-days from the date of issuance.

*Download the RMA Request Form

*Please read the terms carefully, complete the form, sign and date them, and e-mail to your Olink’s sales representative. Alternatively, you could also choose to email us at rma(at)olink.cc or call +86 592 5554450.

*Within 1 working day, we will get back to you with RMA number or contact you for more information.

*If a RMA number is assigned, package the goods and clearly write the RMA number on the outside of your package.

*Customers are responsible for freight charges to return materials to Olink.